How do we book or reserve a Tour?

Our Booking system is simple and very straight forward. All you need to do is choose which of our Tours you wish to take, go to that page on our website and submit our Check Availability Form. Someone from our staff will get back to you within 24 hrs with our availability and a corresponding quote.

How can we book a Private Tour?

A private tour consists of a vehicle just for you, your family or friends (up to 7 passengers) with your personal driver. To Book choose from our website which of our Tours you wish to take, go to that page and submit our Check Availability Form. Someone from our staff will get back to you within 24 hrs with our availability and a corresponding quote.

How can we book a shared Cruise Shore Excursion with other passengers?

Please note that this option is only available for cruise passengers.
If you wish to take a shared shore excursion with other passengers from your cruise you need to open a roll call on Cruise Critics boards, complete and confirm a group of 7 passengers.
Once you have completed and confirmed your group of 7 you then contact us to check availability and reserve your vehicle.
The sooner you get started on cruise critics and open your roll call the more chance you have of having a vehicle available as it can get really busy with some Cruises.
The two most popular tours for cruise passengers are the Half and Full Day Shore Excursions of 3 hrs and 6 hrs.

How and when do we pay for the Tour?

Payment is on the day, at the end of the tour, card or cash, not deposit required in advance.

• Currency: Prices in British Pounds Sterling (GBP).
• Cash Payments: Euros or US Dollars accepted — cash only — at the local exchange rate on the day.
• Card Payments: Card processing fee 1.69% applies.

Do the quoted prices include admission fees to the sites?

Prices quoted are all inclusive, it includes your tour transport as well as port taxes and admission tickets to the Upper Rock Nature Reserve and entry to all sites listed on the Tour of your choice.

What is expected to not be included in Price quoted?

Tour fees do not include extra costs like Meals, Beverages or Tips.

In what languages are the tours conducted?

We are all a team of bilingual tour guides, therefore all drivers speak totally fluent English and Spanish. Any other languages needed will have to be upon request prior to the bookings.

Are all tours available every day?

All tours are usually available every day except for the 1st of January and the 25th of December on which these dates our services are closed. For more specific information and availability on each tour, please consult our website and each tour individually.

Where is the Collection point and drop off location at the end of the Tour?

Depending on your arrival location it could be at the Frontier, at the Cruise Terminal or some other pre arranged locations.
Tours can end either straight back at your starting location or in town where we would give you easy directions and options for your return. Once you meet your tour guide, just let him know where you wish to end your tour and he will do his best to accommodate your request.

What are the terms of the cancellation policy?

We do hope no cancellation is needed, but if unexpected situations occur, such as travel delays or health problems, and you inform us at least 48 hours before your tour, we can reschedule or make necessary changes. Please be aware that cancellations made within 48 hours of the tour will not be eligible for refunds of payments or deposits. Feel free to reach out to us, and we will do our best to accommodate your needs.

Are the Tour Vehicles equipped with Wheelchair Access?

Please note that our vehicles have no wheelchair access ramps or lifts.

How can we book a shared Cruise Shore Excursion with other passengers?

Please note that this option is only available for cruise passengers.
If you wish to take a shared shore excursion with other passengers from your cruise you need to open a roll call on Cruise Critics boards, complete and confirm a group of 7 passengers.
Once you have completed and confirmed your group of 7 you then contact us to check availability and reserve your vehicle.
The sooner you get started on cruise critics and open your roll call the more chance you have of having a vehicle available as it can get really busy with some Cruises.
The two most popular tours for cruise passengers are the Half and Full Day Shore Excursions of 3 hrs and 6 hrs.

Where do we meet our driver if we arrive on a Cruise?

One of our drivers will meet you at the Cruise Terminal Main Door. As you walk out you will see one of our drivers holding a sign reading your name.
Please note that if you wish to begin your tour at a different time or from a different location, get in contact with us to make the necessary arrangements.

What happens if we don’t find our driver?

The easiest way is to get in contact with us by telephone or email and we will help you sort it out as soon as possible.

What happens if we are delayed?

If due to unforeseen reasons you know that the arrival of the Ship to the port will be delayed, please get in contact with us as soon as possible via telephone or email so we can make any adjustment needed. For more information on cancellations, please review our cancellation policy.

Where is the drop off location at the end of the Tour?

Tours can end either straight back at your starting location or in town where we would give you easy directions and options for your return. Once you meet your tour guide, just let him know where you wish to end your tour and he will do his best to accommodate your request.

What if our Group has over 7 passengers for the Tour?

If your group is over 7 passengers additional vehicles are available that would convoy on tour keeping together at all times and at all stops. We can also make arrangements for a mini bus instead of multiple vehicles depending on the number of passengers. It is advised to contact us for this kind of request, so we can pre arrange the best option for your group.

What are the terms of the cancellation policy?

We do hope no cancellation is needed, but if unexpected situations occur, such as travel delays or health problems, and you inform us at least 48 hours before your tour, we can reschedule or make necessary changes. Please be aware that cancellations made within 48 hours of the tour will not be eligible for refunds of payments or deposits. Feel free to reach out to us, and we will do our best to accommodate your needs.

How do we book or reserve a Tour?

Our Booking system is simple and very straight forward. All you need to do is choose which of our Tours you wish to take, go to that page on our website and submit our Booking Form. Someone from our staff will get back to you within 24 hrs with our availability and a corresponding quote.

What Identification documents are needed to cross into Gibraltar?

All visitors to Gibraltar must have a passport, except for EU nationals who can use a valid national identity card. Nationals from other countries need a passport or another recognized travel document. Stateless individuals or nationals from certain countries must obtain a Multiple Schengen Visa to enter Gibraltar. Generally, those who need a visa to enter the United Kingdom will also need this separate Multi Schengen Visa for Gibraltar, as Gibraltar is not part of the Schengen area.

Are there any parking options in Gibraltar for visitors?

If you plan to drive into Gibraltar, be aware that finding a parking space during busy times can be challenging. A good alternative is to park in Spain, in the nearby town of La lInea de La Concepcion and walk across the border. Traffic laws are strictly enforced in Gibraltar, and parking in unauthorised areas could lead to your vehicle being towed away or immobilised. In Gibraltar, it is mandatory to drive on the right side of the road.

Where do we meet our driver if we arrive from Spain?

One of our drivers will meet you on the Gibraltar side of the border. Just as you walk into Gibraltar, the first thing you see when you enter is a red telephone box and a tree, your driver and vehicle should be in the nearby area with a sign reading your name on the vehicle windscreen.

Where is the drop off location at the end of the Tour?

Tours can end either straight back at your starting location or in town where we would give you easy directions and options for your return. Once you meet your tour guide, just let him know where you wish to end your tour and he will do his best to accommodate your request.

What happens if we are delayed?

If for unexpected reasons you foresee that your flight or your travelling arrangements are delayed, please get in contact with us as soon as possible via telephone or email so we can make any adjustment needed. For more information on cancellations, please review our cancellations policy.

What are the terms of the cancellation policy?

We do hope no cancellation is needed, but if unexpected situations occur, such as travel delays or health problems, and you inform us at least 48 hours before your tour, we can reschedule or make necessary changes. Please be aware that cancellations made within 48 hours of the tour will not be eligible for refunds of payments or deposits. Feel free to reach out to us, and we will do our best to accommodate your needs.